Returns & Exchanges

At Ditch The Guilt, we want you to enjoy every bite of our sugar-free treats; however, due to the perishable nature of our food products, we can only offer replacements or refunds for items that arrive damaged or incorrect. Please inspect your order upon arrival and contact us within 24 hours if there are any issues.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product, the packaging it arrived in, and the shipping label to help us process your claim quickly.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of the affected items within 24 hours of delivery.

• 3.
  Internal Review

  Our quality assurance team will review your request and the provided evidence to determine if a replacement or refund is eligible under our perishables policy.

• 4.
  Resolution

  Once approved, we will either initiate a fresh shipment of your order at no extra cost or issue a full refund to your original payment method within 5-7 business days.